After they said there daughter needs American Airlines stopped a family from boarding a flight

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They were prevented from boarding by American Airlines (15)

The family told staff they had to be next to their 13-year-old daughter because she could suffer seizures.

 After they said there daughter needs American Airlines stopped a family from boarding a flight

a family not allowed to board on flight after saying their daughter had needs on a new connecting flight they were not seated together after they missed one due to a delay as email exchanges with the airline the father did not want his name to be used due to privacy concerns but Insider has verified his identity.

 After they said there daughter needs American Airlines stopped a family from boarding a flight

On June 6 the family was flying from Orlando, Florida to Richmond, Virginia via Charlotte while they missed the first flight they missed their connection due to a two-hour delay on their first leg which they said was louder and bumpier and could trigger a seizure in their daughter.

 

After they said there daughter needs American Airlines stopped a family from boarding a flight

They had paid for seats towards the front of the plane.

 After they said there daughter needs American Airlines stopped a family from boarding a flight

the family would not be allowed to board the gate agent then spoke with the captain the father said he had shouted at a manager who “kept talking over everybody the family asked to leave the airport Following a heated exchange with staff he told insider that they were treated like terrorists and they didn’t believe that my daughter has special needs The father said that his daughter had suffered two skull fractures,

 After they said there daughter needs American Airlines stopped a family from boarding a flight

two brain injuries, broken ribs and burns before he and his wife had adopted her.

After they said there daughter needs American Airlines stopped a family from boarding a flight

he said $1,000 in additional costs to get to Richmond including new flights on Delta the family was forced to spent Uber rides and a hotel room.

 After they said there daughter needs American Airlines stopped a family from boarding a flight

They have not been compensated or reimbursed by American.

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