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Netflix Outage: Downdetector is reporting virtually thousands of users in the US after Twitter outage.
Thousands of viewers to Friday night’s (US time) much anticipated boxing match between Mike Tyson and Jake Paul were left unable to log in to streaming platform Netflix as it crashed.. Outage tracking website Downdetector confirmed the incident.
Netflix service down in US: Key figures
As of 10:35 pm ET (0335 GMT Saturday), about 85,021 users reported problems with Netflix’s services, according to Downdetector. The problem was mainly reported in large metropolitan areas in the US such as New York, Seattle, and Los Angeles. Other smaller areas also complained.
Response to Netflix response and possible causes
Reuters contacted Netflix without immediate comment. But this isn’t the first time the platform has encountered such issues.
Outages during major events:
The company has also had outages when it’s under the most pressure.
In April last year however, Netflix also had an awkward hiccough too, when dating reality series “Love is Blind” streamed live and thousands complained.
User traffic spikes:
These are usually problems when we get millions of users at the same time to watch some highly anticipated event with the servers under pressure.
Role of Downdetector
Downdetector munches on sighted outage reports from multiple sources. This outage was a big problem in terms of the number of users on the platform’s report.
Most affected areas:
But the biggest cities hit hardest were New York, Seattle, and Los Angeles.
Time and spread:
‘Over that great body of night perhaps then … when it was at its busiest,’ the report reported.
2. By the affected users
On Netflix, big name star Mike Tyson goes head to head with Jake Paul as ‘big names’ Steve Coogan and Rob Delaney take each other on. However, they could not watch it due to the outage when they became angry and complained on social media.
But users voiced their discontent over Twitter and other social media platforms.
Users did report problems on Downdetector.
Lesson for Netflix :
It can become a serious challenge for Netflix when it seeks to expand its provision of live streaming and big events.
Need for technical improvement:
At such a time, the platform needs to increase its technical capacity and server capacity to handle high traffic.
Customer trust:
Frequent problems affect the user experience, which can reduce their satisfaction and trust.
Finally, having seen how Netflix has been very successful with this what next?
For that matter, Netflix should actually take time and address this issue.
1. Increasing server capacity:
It’s all they can do then when traffic’s that high, all they can do is make sure that servers aren’t down.
2. Real-time problem resolution:
At the time of outage, the team should have a dedicated team to handle the problem.
3. Compensation to customers:
Compensation can be offered to affected users, either by letting them download a free extension or by any other service.
Conclusion
This blackout has landed Netflix with a big problem in its lap. It has to be technically sound then as more people invested time in joining the platform and more users – OTs, – are connected. Especially in a situation when a user is live streaming there should be no such thing as interruption and the quality of the stream must be fine. Lo que puede aprenderse de Netflix en relación a este episodio es que en el futuro hubiera sido necesario planear con mayor anticipación de igual forma que se planeo en tecnología.
FAQs
Q. What has Netflix blackout got to do with?
A. This kind of outage means that numerous Netflix users in the United States claimed they were faced with problems while trying to log in to the platform or watch a movie/tv-show.
Q. When was Netflix down?
A. The reported outage happened during a Friday night, more so during a preferred viewer event such as the historic boxing bout between Mike Tyson and Jake Paul.
Q. What was the number of the affected users during the outage?
A. Reports on Downdetector revealed that how more than 85000 users faced issues with Netflix services during the incident.
