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Zoom Outage: More Than 59,000 Users Reported Issues At Peak
New Delhi.
On Wednesday, the software through which millions of people around the world were conducting meetings and classes suddenly had a technical glitch. We are talking about the Zoom app, which is a popular cloud-based video meeting software. On Wednesday afternoon, thousands of people suddenly complained about it not working. However, the company fixed the problem within a few hours.
Let’s know what the whole matter was, how many people were affected, and how the company solved this problem.
What happened with Zoom?
The outage in Zoom, that is, the disruption of service, started on Wednesday at around midnight (2:30 pm according to EDT), according to Indian time. On the website named DownDetector.com, which monitors different online services, reports about Zoom suddenly started increasing.
In the first half hour itself, more than 59,000 people complained about the malfunction of Zoom. Of these,
- 46% of people had problems with the website,
- 36% of people reported problems in the app, and
- 18% of users were facing problems with logging in.
About an hour later, i.e., by 3:55 p.m. EDT, the number of complaints had reduced to 32,000, and then by 5:00 p.m. EDT, this figure came down to 3,000.
What did the company say?
On Zoom’s official status page at 3:17 p.m. EDT, it was stated that
“We are investigating a domain name resolution (DNS) problem on the zoom.us domain, which is affecting many services.”
After this, at 4:55 p.m. EDT, the company informed that
“All services have been restored. If anyone is still facing problems, then flush the DNS cache of your system and connect again.”
Another platform was also down
Apart from Zoom, the world’s popular music streaming platform Spotify, also fell victim to the outage on Wednesday. According to DownDetector.com, Spotify’s service was also disrupted for three hours, and during this time, more than 45,000 users faced problems. Later, the company fixed this problem.
Background of Zoom
The company Zoom Video Communications launched its operations in 2011. Zoom Video Communications experienced its highest elevation of popularity after the world converted to home-based work along with virtual meetings, because of the COVID-19 pandemic.
The American company Zoom maintained a 417th position in Forbes’ Best Midsize Companies list during 2025.
Whereas in 2024, the total revenue of this company was estimated at $ 4.5 billion and total assets at $ 9.9 billion.
Important things related to the Zoom outage
- The outage started at 2:30 p.m. EDT.
- More than 59,000 users affected.
- Websites and apps are the most affected.
- Service restored by 5 p.m. EDT.
- Flushing the DNS cache is recommended.
Conclusion
Daily communication and work meetings, together with online learning, require platforms such as Zoom in the current fast-moving digital world. Technical difficulties impacting millions of users create confidence because companies such as Zoom demonstrate swift and suitable responses. Customers dealing with ongoing issues received useful instructions as services responded within a few hours after the disruption.
FAQs
Q1. Why did Zoom go down on Wednesday?
A. Zoom faced a domain name resolution (DNS) issue affecting multiple services.
Q2. How many users were affected by the Zoom outage?
A. Over 59,000 users reported problems during the peak of the outage.
Q3. How long did it take for Zoom to restore services?
A. Approximately 2.5 hours, from 2:30 p.m. to 5:00 p.m. EDT.
Q4. What should users do if they still face issues after the outage?
A. Zoom advised users to flush their DNS cache and reconnect.
Q5. Was any other platform affected on the same day?
A. Yes, Spotify also experienced an outage affecting more than 45,000 users.
Q6. Has Zoom experienced outages like this before?
A. Yes, like any major online service, Zoom has faced occasional outages in the past due to technical glitches or infrastructure issues.
